Dial-a-bed Gezina/ Bravo brands

I bought a bed from Dial-a-bed Gezina in December 2021 with a 10 year warranty. November 2022 our bed was already broken. We went in to the store in Gezina to report said bed as broken. We were then advised to log this with Bravo Brands as they are the suppliers. After much back and forth trying to get this resolved we were eventually told the report was only done a year after it was purchased (Which was untrue) so we had to pay R1300 for the bed to be replaced. It is now 7 months after we have reported this issue, paid the "warranty costs" and we are still waiting for our bed to be replaced. Bravo brands has just stopped replying to emails and the store has never made any attempt to resolve this. Very disgusted with Dial-a-bed Gezina and Bravo brands.