RM
Ravi M

1 reviews | Active since Mar 2009

08 Sept 2025, 15:51

Dial a Bed Fourways - Poor service and Quality of recommended base.

Bought 2 3/4 beds for my kids on 25 Aug 2024 from Fourways Branch , We were convinced to go with the Slumber King and told its better quality than leading brands. The beds were delivered probably a week later when we moved into the new house. Few days ago kid complains about squeaky bed. I checked and part of the base had collaped making the noise. Called Fourways Branch and told , sorry nothing we can do it is just out of warrenty periof of 1 year. Must pay R1200 plus R500 delivery for a new one. Really poor service , as they dont think about future business.

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Replies (2)
Dial-a-bed
Dial-a-bed's reply08 Sept 2025, 16:31
Official
Dear Ravi, 
Thank you for bringing this to our attention and for sharing the details of your experience. I have escalated your matter to our Operations Management Team for review, and I will revert back to you as soon as I have their response.
We appreciate your patience while we look into this further.

Regards, LP


Dial-a-bed
Dial-a-bed's reply10 Sept 2025, 11:29
Official
Dear Ravi,  
We’re pleased to confirm that the store has been in touch with you and an amicable resolution has been reached. Your exchange will be actioned today. 
Wishing you a wonderful day ahead, and should you need any further assistance, please don’t hesitate to reach out. 
Regards, LP