Dial-a-bed, forty winks and poor service delivery!

After purchasing a Forty Winks SKXL bed and base from dial-a-bed Woodmead in June 2019, my wife and began experiencing issues with the mattress after approximately 7 months. The springs began squeaking, the edges began collapsing and the material began to tear. We logged the issue with the Woodmead branch via email on 05/08/2020 and followed up by calling on 06/08/2020. We were advised that they would contact Forty Winks and an assessor will be in contact with is directly and send an assessor to evaluate the bed. It has been over 2 weeks and we have not received ed any feedback from dial-a-bed or Forty Winks. This is poor service delivery at its finest. If you wish to spend your hard earned money for a good nights rest, go anywhere but dial-a-bed.