"Dial-a-bed" even personal contact doesn't provide any satisfactory results!

I purchased a King-size bed and bases from Dial-a-bed approx. 9 months ago. From the start I experienced problems with it. The mattress was exchanged on two occasions due to poor quality. Eventually I approached the relevant Branch Manager and requested that the matter be resolved to my entire satisfaction once for all. After quite a delay in time, a mattress and bases were delivered to my residence. The mattress was damaged and Not the same size as the bases. I provided the company with proof and photos to support this fact. They undertook to rectify the matter without delay. It has been 5 weeks since the matter was reported. I followed up on this matter on at least 3 occasions at the Mosselbay Branch and still no result. What is happening to service delivery in this country?! Is it that difficult to rectify such a simple matter.