Dial-a-bed doesn't honour warranties

Item: Dial-a-bed
Rating: 1
Author: Tshepo L

Dial-a-bed FOURWAYS - this branch doesn't honour warranty, I bought a bed last year and since December 2023 have been trying to exchange it. They have avoided me like the plague and always claim to "contact me" yet I have an email trail where nothing of note has been attempted. I've repeteadly requested the store to outline the steps on an email and dates for the exchange, nothing has been sent, all they will say is they "tried calling".

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Replies (2)

Dial-a-bed's replyOfficial

10 Apr 2024, 07:47

Hi Tshepo, your query has been escalated to our regional manager for urgent attention and will be in contact with you soon. Thanks, NG.

Dial-a-bed's reply10 Apr 2024, 07:47

Official

Hi Tshepo, your query has been escalated to our regional manager for urgent attention and will be in contact with you soon. Thanks, NG.

Dial-a-bed's replyOfficial

24 Apr 2024, 15:46

Hi Tshepo, this response confirms that your query has been resolved and will now be closed. Thanks, NG.

Dial-a-bed's reply24 Apr 2024, 15:46

Official

Hi Tshepo, this response confirms that your query has been resolved and will now be closed. Thanks, NG.