Dial-a-bed disgusting service

Worst customer service experience ever from Dial-a-bed. Bought 5 beds on 8 July at Park Meadows branch. Their speed point didn't print a receipt but I showed them proof that money was out of my account and they even communicated with the bank for confirmation. They refused to give my stock for 6 days. Had to pay extra money to receive 3 beds. After all those delays both managers Byron and Kim spoke to the banks but still refused to give me my stock. After paying that extra amount now they refuse to process my refund telling to wait 7-10 working days yet they told me withdrawal cash and give them cash in order to process delivery of 3 beds. Only on the 14th of July they managed to release my balance of stock after following up every hour but still remains the issue of my refund.

Very disgusting service, I cannot imagine from such a big firm