Dial-a-bed and Sleep World - Bad service and Quality

Bought a double bed for my 8 year old son. The bed was delivered beginning of March 2017 and within a year the bed had sagged and made funny sounds. In 2017, my son came to visit me over the weekend only. He started sleeping on the bed regularly in 2018. I decided to put in a quality complain in July and was referred to the makers of the bed as their warranty was over. I had to call about 5 times before anything was done by Dial-a-bed. My initial complain was lodged on the 9th July 2018 at 11:45 at Dial-a-bed and was only responded to on the 3rd October 2018 at 11:47 by the bed maker "Sleep world" because Dial-a-bed gave them the "wrong" customer number. The bed maker "Sleep world" arranged for their driver to come inspect the bed but that failed because their driver kept getting lost and the person I had asked to go open for them at my house needed to get back to work.

I was then told that Sleep world will come back to my area when there are other deliveries in my area which they don't know when. This told that I am not a valued customer to both Sleep world and Dial-a-bed. I will definitely be taking my business elsewhere and will be advising my friends and family not to buy from Dial-a-bed ever.