Dial-A-Bed and Simmons beds not living up to the promises they make!!!

On the 09th August 2020, I went to Dial-A-Bed to brows for new beds. I was advised that the best brand which is top of the range is the Simmons bed. I also said that I am using a sleigh bed and want a mattress that will give me comfort and fir into my sleigh bed. The sales consultant advised that the Simmons bed was the 'cream of the crop' and the brand provides exellent service to customers.

They did not have the size I wanted in stock, and we fetched the bed at the factory on the 12th August 2020. We started experiencing discomfort just 2 weeks into using the mattress. On the 30th September I went back to Dial-A-Bed to express my dissatisfaction on the product.

The sales consultant said he will log a call with Simmons and advise on a way forward. Simmons then dispatched asserssors and they said, there is nothing wrong with the mattress, it is uncomfortable because it is on the sleigh bed, and if put on its original base it will be comfortable.

That same night, we put the mattress on its original base, and it made no difference. On the 23rd September, I sent another follow up email to Dial-A-Bed. Then I got another call from Simmons informing me that they will be sending technicians to check the mattress. The technicians came, and checked.

On the 30th Septembers, I got a call from Simmons saying they will fetch the mattress for repair.

How do they repair a mattress that is less than 3 months old. How do they repair a mattress that a complaint was logged within 2 weeks of purchase. How do I pay R12 000 for a bed only to have it repaired within 2 months. I could have bought a cheaper bed and replaced it every 2 years. I am very disappointed in the service I received from Dial-A-Bed and Simmonds.

This shows lack of customer service, and a total disregard of the 'Treating Customers Fairly'. My rights as a customer are being violated. What happened to the 30 day's return and exchange policy. Worst part is Dial-A-Bed says you can try a mattress for 100 nights, and they will exchange it if you are not totally comfortable.

Today, marks almost 2 months since buying the bad, and this has been the most uncomfortable and stressful purchase I have ever made. I have been ****** of my hard earned R12 000.