1 reviews | Active since Dec 2016

18 Apr 2018, 07:57

Dial-a-Bed (50 times???Really??)

Last year April we decided to buy a new bed. Dial a Bed had a good offer on sale and we decided to invest in a decent Dunlopillo bed. The sales lady gave us good service and even sold some extra's to us. We were very pleased with the service and felt good about our purchase. But that dream soon turned into a nightmare of endless frustration and phone calls. Our base started making squeaky noises and we immediately went to the store in Rustenburg Waterfall Mall. The 'manager' seemed to be helpful but after a month, we did not hear anything from anyone. We took matters into our own hands and managed to get the Dunlopillo rep from Rustenburg's cell number. He gave us a new promise every week but no delivery. Hopefully this post will help us because you guys are just not making good on your promises

0
Replies (7)
's update18 Apr 2018, 10:33
Reviewer Update
Just wanted to give a huge thanks to Dial a Bed, I just received my new base. Excellent follow up rating
Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,

Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,

Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,

Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,

Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,

Dial-a-bed
Dial-a-bed's reply18 Apr 2018, 10:44
Official

Hi Willie

Firstly we would like to apologise for the inconvenience caused. We received notification that the base will be exchanged today 18/04.

Kind regards

Dial-a-Bed Team

Best regards,