Dial a BAD

We spend close to R 10 000.00 for two new beds. We also had to buy mattress protectors cause if we did not buy it and there is a problem with the mattress, the warranty would be voided. So, A\after 11 months we complained that the one bed does have issues with the mattress as it is sagging, no matter which ever way you turn or rotate the mattress. We went to the store to complain and the store manager who sold us the bed wasn't at the store but the staff said they will inform him as soon as he arrives. Needless to say, after two days we had to phone the store and ask for an update. He just said that he is aware and he will inform the factory and we must wait another two days. we waited 4 days and still no answer, again, we had to phone the store and ask what is happening.

About 30 minutes later, some guys called ''Neil'' phoned and said he wants to come and have a look as he works for Dial a Bed factory. I asked him why does it take so long to contact a customer and he said he is busy. I asked if he can please come through and have a look at the bed and he said he will do it on Friday as he is only in the West Rand then. So, we had to wait another two days.

I said that I wont be available and he said he can only come on Friday, otherwise we will not be assisted. I told him then he will have to come as we cant wait another week or more but I will inform my worker that he is coming. So, Friday came and he looked at the bed. took pictures, asked the worker some questions and left. not saying a word or phoning to tell us what is going to happen.

Another week went past and we got a call from the store stating that they will not replace the mattress as we don't follow instructions. So I told the store Manager that it is bull, the mattress gets turned every two weeks and rotated once every 30 days.

We have never received such bad service and attitude from a merchant ever. This was a serious eye opener and not to ever again buy from Dial a Bed. We will ensure that all our friends and family is aware of the service we received from Dial a Bed.

It is sad that in this times when the economy is in such a bad state that businesses still have such bad service and client relationships.