Delivery Dilemma

We purchased a bed set from the very knowledgeable and pleasant Jackie at the Kirstenhof/Tokai branch. He advised the Warehouse would contact us on Monday to arrange delivery; which they did....Dawn advised for Tues. However, Monday evening at 4pm my husband got a call to say they are on their way to deliver. We re-arranged the room to accommodate the arrival....and nothing! No call to cancel, no message to say there was a mix up! I had to call Tues afternoon to find out what was happening....and still, no apology from either the store or the warehouse for their inconsiderate behaviour! Not even the driver, who had called Monday, offered an apology or any sort of remorse when they pitched up.

Wow, the level of customer service at some businesses....or more appropriately, of some people is ASTOUNDING. I don't think we will soon purchase from this brand again! Not for anything but poor customer service.