Defective product

Mrs M Malan bought a base set and mattress from branch in Kimberley on 25/09/2011. Mattress has springs that has broken and is coming through the upholstery. According to KImberley branch the mattress has a 8 year warranty and an amount of +-R4300 should be paid in to get a replacement mattress. Also because of the fact that customer resides outside Kimberley in Jan Kempdorp, the company is not able to pick up the mattress from them.