MM
Malcolm M

1 reviews | Active since Oct 2021

22 Oct 2021, 10:38

Defective bed sold to me!!!

Bought a really expensive bed on their website as they were promoting specials which were great! Then ended up getting a defective mattress, which i complained about, Sealy the manufacturer confirmed the mattress to be defective and said I should get a replacement from Dial-a-bed. While I have to no2 wait for a replacement and sleep uncomfortably, dial-a-bed simply apologized and blamed Sealy...Not even offering me an appropriate apology and not offering me a compensation gift of apology or any gesture! Its such bad business, did they simpl think sending out a defective mattress in hopes that I would simply not realize or was it because it was in special that I now have to suffer!?! A replacement is great yes, but I feel due to their negligence or intentionally sending out a bad bed to an innocent paying customer that I should be compensated in some way other then them simply shifting the blame to the supplier! I was the one who purchased a bed valued at R10'000.00 and got dooped, now I must just accept that dial-a-bed is not to blame and Sealy walks away saying oops??? This is such a bad experience I have had to pay for, I am in shocked and disgusted by the brush-off on both parties.

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Replies (2)
Dial-a-bed
Dial-a-bed's reply22 Oct 2021, 14:36
Official
Good day Malcolm. We are saddened to learn that you had a disappointing experience. We will escalate your query and offer feedback as soon as possible. Thank you. DJ 
MM
Malcolm M's update22 Oct 2021, 23:37
Reviewer Update
Thank you to an amazing support team! Desiree, what a wonderful lady, best service I have ever received! From the moment of my complaint till the very end. She has not only managed to resolve my issue, she went the extra mile to help me. Thank you for amazing after purchase service!!!