MT
Marietjie T
1 reviews | Active since May 2020
18 May 2020, 13:23
Dail a bed nightmare
Good day. I ordered and payed for a Sealy Turnberry matress on the 3rd of May. The consultant phoned me and said the bed will be delivered on the 12th of May. Nothing came. We phoned again today ( 18th of May) . Now the consultant claims there is no stock available. I would like to cancel the order and get a refund but nobody answers my emails and they dont pick up the phone if I call. I am so very frustrated and so dissapointed. I would just realy realy like my money back. Is there anybody out there that can help me! M. Truter ***
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Dial-a-bed's replyOfficial
18 May 2020, 13:31Hi Marietjie,
Thank you for messaging us and sharing your review with us.
We are sorry to read of your experience and would like to make things right. One of our managers will be making contact with you shorty to resolve the matter.
We are working tirelessly to close this gap and we do apologise for any issues you may be experiencing with delayed deliveries or communication with our Customer Support team.
Regards,
PM
Dial a Bed
Thank you for messaging us and sharing your review with us.
We are sorry to read of your experience and would like to make things right. One of our managers will be making contact with you shorty to resolve the matter.
We are working tirelessly to close this gap and we do apologise for any issues you may be experiencing with delayed deliveries or communication with our Customer Support team.
Regards,
PM
Dial a Bed
Best regards,
Dial-a-bed's reply18 May 2020, 13:31
Official
Hi Marietjie,
Thank you for messaging us and sharing your review with us.
We are sorry to read of your experience and would like to make things right. One of our managers will be making contact with you shorty to resolve the matter.
We are working tirelessly to close this gap and we do apologise for any issues you may be experiencing with delayed deliveries or communication with our Customer Support team.
Regards,
PM
Dial a Bed
Thank you for messaging us and sharing your review with us.
We are sorry to read of your experience and would like to make things right. One of our managers will be making contact with you shorty to resolve the matter.
We are working tirelessly to close this gap and we do apologise for any issues you may be experiencing with delayed deliveries or communication with our Customer Support team.
Regards,
PM
Dial a Bed
Best regards,