dail a bed brooklyn/restonic bad service.

In 08/2016 I bought a bed @ Dial a bed Brooklyn. In Jan 2018 I reported the base as broken. After several complains I got assisted and they request me to pay a further R486.37 for service fee which was never explained to me when buying the bed. I opted to pay a portion of the fee as it was never explained to me by the Sales person. He only informed me that they give a 1 year guarantee and then the factory extended warrantee will be enforced but he never explain the service portion to me. I am disgusted as I have to fork out another amount which was not explained to me. I still have the broken bed and nobody is collecting or refund me on the bed. They even admit that the bed was being discontinued and they don't have any spare beds left to replace it. Why did the sales person not inform me of the discontinuing of this particular bed? I would never had opted for this. I believe Dail a bed spends a substantial sum to build a positive public brand. But I put it to you that this budget is wasted when your company’s operational conduct betrays the values, ethics, commitments and morality.