Consultant Name: Tevin Thabiso Store: Dial-a-Bed Online I ordered and paid for a bed set on 29 March

Consultant Name: Tevin Thabiso Store: Dial-a-Bed Online I ordered and paid for a bed set on 29 March. By 1 April, I hadn’t received confirmation or any communication. I reached out via WhatsApp and was assisted by Tevin, who informed me the order had been canceled due to a system error, despite payment being received. I was frustrated and requested a refund. Tevin called, upgraded the order, and added pillows to apologize. Within hours, delivery was scheduled for 2 April. Tevin handled the issue professionally and efficiently. His communication and quick action turned a bad experience into a positive one. This was my first order with Dial-a-Bed, and if not for Tevin, I would have gone elsewhere. Thank you, Tevin. I’d rate him 5 stars and Dial-a-Bed 4. While I understand errors happen, the team should proactively investigate canceled orders, especially when payments are confirmed, instead of relying on customers to follow up.