Complaints Resolution on Point.

On Saturday 1st December at 11:30AM I entered the Randridge Mall, Randburg, branch and purchased a bed. Even though it was before 12 and there is a massive sign in the branch advertising same day delivery if ordered before 12, I was informed it was too close to 12 and the last deliveries had already gone out. I was then told my delivery would be made today, Monday, 3rd December. My item was in stock which was verified by the sales lady prior to purchase.

After having made arrangements that someone would be at the house to receive the delivery, this morning just after 07:30AM, we received a call informing me that the bed would not be delivered today.

I first phoned the number listed on the Dial-a-bed website for customer care: ***- This put me through to a gentleman at a Cape Town branch instead of Customer Care as it was listed on the website. He gave me a number for head office: ********** - After phoning this number I was given the number of the regional manager for Randburg - One Ashni(spelling is a guess) on ********** -

After I got through, I was given a sincere apology and she committed to getting an external contractor if needed to deliver the bed as promised today. 30 minutes later she called to confirm they had requested another driver to collect the bed and deliver it today just after lunch.

The bed arrived as per original agreemant.

I would just like to say thank you to Ashni(sic) for the great customer orientated service and making sure Dial-a-bed sticks to their commitments.