Cheated

Thank you for the response. Rejeane contacted me and is trying to resolve the query. She did confirm i got a demo bed and that the person who sold the bed to me is no longer employed by Dial a bed.

I was never told that i was getting a demo bed. That is misrepresentation and not treating customers fairly. She mentioned i got a discount. Which if i did there was no mention of getting an old bed. Even for the first bed i also got a discount but the bed was new. This is autrocious that you misrepresent customers in this way to clear stock of your floor.

I could never swop a new bed for an old used bed. Also, the mattress protector that i got after the sale was different to what i originally paid for and up to now the issue of the legs that dont balance has still not been resolved. What is the response to all the above? It seems as if there is no customer service. All you want is the money and thereafter the customer means nothing to you.

Please treat me fairly as a customer and dont come up with an excuse that the sales person has left the employee of the company.He still acted on behalf of the company. I am disgusted at how dial a bed misrepresents and mistreats customers????

Its more than a week and noone has contacted me.

Still disgusted at Dial a Bed Clearwater. You suggest that i have used the bed for a while now and if nothing is wrong with it there is nothing you can do to help me yet you have sold me an old bed in disguise. If nothing is wrong with the bed why are you not willing to take the bed back?That is your strategy of getting undesired products off your floor. You do not care about treating the customer fairly. You need to know that people dont buy beds everyday like they buy bread. This is a once off purchase. Treat me fairly!!!

All my complaints from the time i bought the bed have not received fair attention. I have complained the bed does not balance-emailed in July and also complained on your facebook page,there was no response. In my original complaint i stated the replacement mattress protector that i received eas inferior to the one i bought that was not addressed. I have had to write separate reviews to get your response. This clearly shows that you do not care about the customer at all!!! I wonder how many other customers you have mistreated.