Bed not arriving as well as no response

I am so disappointed and angry at the service I am receiving. Before I purchased a bed on Dial-a-bed I went to look at reviews (I always check reviews before purchasing online). There were bad reviews, yes, but also good ones. Keeping in mind that people are more likely to post bad reviews instead of good ones I decided to take a chance. Well what a disappointment! Seems like this company just has bad service in general and does not try to improve or uphold it! I regret purchasing a bed from you, which I still have not received.

I was promised that the bed would arrive last week. I arranged for someone to be at home that day, because some people do have work, you know. Then I was told it will come this week Wednesday. Today is Wednesday yes, but yesterday when I queried if it will be here today I received a response along the lines of "I am not sure". Wow. Today I have contacted several times to find out but absolutely no response. It is as if I am being evaded. Why? This is wasting my time as well as others'. Not to mention that my son must sleep on a mattress where the springs keep cutting into his back. I will not recommend Dial-a-bed or purchase from you again!