Base has not been drilled

I bought a bed online and honestly it was a smooth process and delivery was quick and efficient which I was happy about. However, because i bought a king bed it comes with two bases and one of the bases has not been drilled to allow for a leg to be put on.

Upon realisation while assembling the bed which was less than 2 hours after delivery I called them and I also sent an email. Someone responded promptly and said they are escalating it to their warehouse and will revert back to me shortly. That was at 15:12 yesterday. I sent a follow ip email this morning at 11:37. And no response. Its been more than 24 hours since I was told its been escalated and no communication about when the exchange will be done. Honestly not happy about having a new bed but not being able to use it.