BV
Bianca V

1 reviews | Active since Jan 2015

23 Mar 2026, 15:28

Bad service from logistic side

I bought a bed last week, after wasting time with a store credit app I just paid cash for the bed, I explained that we needed the bed very urgently, I expected to have my bed by latest tomorrow. After enquiring I am told that my bed will only be delivered on Thursday which I said is not acceptable the lady working in logistics just said to me well I will let the store phone you. Now I am told there is nothing they can do, and they have rules 3 business days for delivery. I really am not happy the store was paid in full poor service delivery which is sad as the sales lady tried her best but unfortunately the rest of Dial a bed is making return sales difficult for her.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply24 Mar 2026, 11:59
Official
Good afternoon, Bianca. Your query has been escalated to management for their attention. We will be in contact with you soon. Thanks, NM. 

Best regards,