Bad service Disl a Bed Langebaan

Bought a King Coil Queen bed set from their Langebaan store in October 2024. In less than seven months both sides collapsed to more than the industry standard of four centimeters used by my daughter and husband both less than hundred kilo. The mattress is marketed for more than hundred kilos. This was communicated to the store and was referred to the manufacturer on thirty first July whom was provided with photos as evidence as requested. Now we must wait. On fifteen August I made inquiry to LB branch Maryke Steenkamp as to progress whom responded that she will keep me informed. On twenty eight August my daughter inquired at King Coil and was told that they King Coil responded to dial a bed at Langebaan in writing to replace the bedset on twelfth August already. Dial a Bed Langebaan failed to communicate with us the customers. Bad after sales service from Dial a Bed