Bad service and questionable product

Item: Dial-a-bed
Rating: 1
Author: Zolisa N

With regret I bought a bed 3months ago from dial a bed edenvale and their product already collapsing. I rotate the mattress but still when I wake up from it my lower back in so much pain. Been awaiting an exchange but they are so slow not caring of my plight. Approved exchanged on by Seally 2 February 2022 and still has not been done to date 15 February 2022 while I continue to suffer.

Helpful (0)

Replies (2)

Dial-a-bed's replyOfficial

15 Feb 2022, 10:23

Hi Zolisa, your query has been escalated to our regional manager of the store for urgent assistance. Thanks, NG.

Dial-a-bed's reply15 Feb 2022, 10:23

Official

Hi Zolisa, your query has been escalated to our regional manager of the store for urgent assistance. Thanks, NG.

Zolisa N's updateReviewer Update

16 Feb 2022, 18:43

Thank you , received exchange bed today .

Zolisa N's update16 Feb 2022, 18:43

Reviewer Update

Thank you , received exchange bed today .