KS
Kobus S

1 reviews | Active since Aug 2018

01 Aug 2018, 05:43

Bad service and false promises.

Unreliable and false promises from the Verdi Centre outlet. The manager, Jonathan Winchester, is quick to make promises but then likes to try "passing the buck" through lies, blaming 'the system' and orhers when his promises do not materialize. Paid-for delivery in another province (about 1400km away) of my nearly R14000 order was promised for a specific date. Having had to co-ordinate our own travel and en-route sleeping-over arrangements, I kept following up on progress - he did not respond as and when promised and **** about responses given. When delayed delivery of some wrong items were taken up with him, he promised correct delivery on a subsequent date, including some pillows as "compensation" for our inconvenience and costly en-route re-arrangements. The promised delivery only happened 8 days later - no follow-ups an NO PILLOWS! Picking up the strings with him upon our return to Jhb, he alleged that he promised to arrange said pillows if I paid him a visit in Jhb - another blatant lie with zero attempt to provide said pillows. Be carefull when dealing with Jonathan at Dial-a-Bed, Verdi Centre.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply02 Aug 2018, 09:10
Official

Hi Kobus

Firstly we would like to apologise for the service you received. We have received confirmation that the regional manager has been in contact with you and this has been resolved. We hope that your faith in Dial-a-Bed has been restored.

Kind regards

Dial-a-Bed Team