WC
Warda C

1 reviews | Active since Aug 2016

23 Aug 2016, 22:11

Bad service

<p>a month ago I phoned the store wanting someone to come out to see my bed that is not even 3 years old is ditching! When I called the sales person said they have 14 day turn around time for someone to come out, I waited for the 14 days and no one contacted me. I then tried again calling the store to ask what has happened the sales person then says that only the manger can assists me and he is sick, when he returns 2 days later "myself" the customer should call him to arrange my bed to be seen too. I then called again for the 3rd time and get to speak to the manager which then in return says the guy that sees to the beds only comes once a month to port Elizabeth and he will contact me in the next week... It's more than a month now that I'm waiting for Someone to come out and look at my bed... </p>

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Replies (1)
Dial-a-bed
Dial-a-bed's reply24 Aug 2016, 16:59
Official

Hello Mrs Carloo

On behalf of the Dial a Bed team, our sincere apologies for not acting more swiftly and timeousily in resolving your complaint. Our PE Manager - Shawn - has assured us that all is now firmly in hand and that the representative from the factory will be inspecting your mattress before the end of the week.

Thank you for your patience and for affording us the opportunity of making good.

Regards

Joanne