Bad quality and false warranty

I bought a restonic cameo bed at dial n bed. Since i bought this bed i have been having issues with it first started with a squeaky sound then the all the sides collapsed. i recently contacted dial n bed regarding my issues, instead of finding a solution for the problem i now have to pay R2890 for a bed that is still in warranty. So on top of the original price paid i now have to pay in extra money towards a bed that they promised me 10 year warranty on. This specific bed i bought due to back issues and they promised me that this would resolve my issues however since the bed has collapsed i am now having more issues with my back. A warranty is suppose to be peace of mind for consumer that retailer stands by the quality of their product, but now its a cost incurred extra on the consumer, I will not encourage anyone to buy from dial a bed as you will incur extra cost should the bed be defected, even still in warranty. I will place complaint with the consumer oudbudsman due to fact that this seems as constant issue with dial a bed.