BAD QUALITY

Last year July i bought 2 bed and matt (Sealy & Monterey dial a bed Centurion Mall). I started using the Monterey bed December 2019, and to my surprised the bed has a defect. More than two weeks ago I called in to lay a complain and i was advised that they I will be contacted. The following day i went in-store and i spoke to Mos (whom i spoke to on the phone the previous day), and he also advised that they have noted it down and i will be contacted to enable the supplier to come inspect. Till this day, no one is getting back to me. You products are of poor quality and i want this sorted out. You definitely have a poor and disgusting customer service. SORT THIS NONSENSE OUT!!!!!