Bad logistics, communication and service

I ordered a bed from Dial-a-Bed a week ago. Their website does not differentiate which products are in stock and which not. The product was out of stock and I was promised delivery this coming Tuesday. A very nice woman called \Amanda\" phoned today to say they will deliver the bed tomorrow (16 April). Very good news, except I had not planned for it. She confirmed that the warehouse tried to phone me, but I block private numbers (as they are usually spam) - I gave them an alternative number. They have not contacted me up to this point. If I expected to wait longer than a week for delivery, I would not have ordered from them. If I had known their logistics and communication was this weak, I would not have even visited their website. It is much easier to go into a store and buy a bed the old-fashioned way. People order things online for convenience. Do not make something that was supposed to be convenient so complicated. I am still waiting for my bed and I hope someone will contact me soon - as I now don't know if I should stay at home tomorrow (over the weekend) or go out like I planned."