Bad goods

I bought a mattress and a base res tonic queen from dail a bed east rand mall in 2012 and in 2016 or 2017 it started giving me problem, making funny sounds when i turn i notified the store about the problem and i was told that if there no steins on the bed they will replace it, but if there are steins then they will repair it, i spoke to a white lady who advice me that somebody will get back to me regarding the matter, they will a specialist i received a five days later but i missed i called the number back and i was told that somebody will get back to me, no body did i called again and again, this year the base is broken the wires are out it is terrible the bed lost the shape and i reported this matter last year already.