Bad customer service - disgusting feedback and follow ups

Item: Dial-a-bed
Rating: 1
Author: Salmah H

I bought a bed online - its been 10 days and i havent received any feedback on my ETA , the whatsapp chat is ridiculous repeats themselves a agent will be in contact the email no one responds the calls to head office are never answered they have my money and i have NOTHING i will never buy from you again Disgusting to say the least

Helpful (0)

Replies (3)

Dial-a-bed's replyOfficial

16 Apr 2025, 15:28

Hi Salmah, your query has been escalated to management for their attention. Our team will be in contact with you soon. Thanks, NG.

Dial-a-bed's reply16 Apr 2025, 15:28

Official

Hi Salmah, your query has been escalated to management for their attention. Our team will be in contact with you soon. Thanks, NG.

Salmah H's updateReviewer Update

16 Apr 2025, 15:57

Thanks to you i will be sleeping on the floor tonight as i have made space for this new bed already
In contact with me soon but they could not contact me for how long

Salmah H's update16 Apr 2025, 15:57

Reviewer Update

Thanks to you i will be sleeping on the floor tonight as i have made space for this new bed already
In contact with me soon but they could not contact me for how long

Dial-a-bed's replyOfficial

22 Apr 2025, 15:01

Dear Salmah,
We strive to provide our customers with the best experience, and while this isn’t the experience we deliver, we appreciate your patience and acknowledge your feedback.
Thanks, NG.

Dial-a-bed's reply22 Apr 2025, 15:01

Official

Dear Salmah,
We strive to provide our customers with the best experience, and while this isn’t the experience we deliver, we appreciate your patience and acknowledge your feedback.
Thanks, NG.