eC
ebrahim C

1 reviews | Active since Nov 2012

01 Aug 2015, 17:17

BAD ATTITUDE FROM STAFF

Firstly I would like to compliment your South Gate Store, the guy who assisted me was Thabang, He was soo helpful and informative, in fact I would have purchased my bed there but due to the store been too far I had to make my purchase at the Lenasia branch.<br> <br> My biggest mistake ever, they are SO useless and unhelpful. They are not even clued in on their own store specials.<br> They know nothing about their delivery services. Im sure all they just want is to make a cut for themselves from the sale. I am really annoyed.<br> <br> I have a good mind to go back and reverse my sale!!! All they want is our money once its paid forget about any service. When purchasing my bed the sales consultant said 7 days delivery, when I phoned today he say 10days.Maybe tomorrow when I call it will be 20days!! pathetic attitude. I hope my bed is delivered soon or I will be a very very unhappy customer and i will create awareness about the poor service<br>

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Replies (1)
Dial-a-bed
Dial-a-bed's reply04 Aug 2015, 14:15
Official
Hello ebrahimc,

On behalf of DAB I would like to take this opportunity to apologize for inconvenience/miscommunication experienced.
However Mrs Mahomed is our customer at DAB Lenasia and she is fully aware of the lead time in terms of our delivery and ordering system.
She is awaiting the delivery for the parents.That will take place before the end of the week.

Kind Regards
Simphiwe Tyalimpi
Regional Manager