Bad after sales service.

Bought a new bed set from them. 13k for the set. The bed is squeaking so bad that you can not sleep on the bed. The base collapsed. The bed is only 6 months old. It took 3 weeks to do a replacement, but only the mattress. They know the base is gone, as I did sent them a video aswel. Now its a month along and still I have a ******ed bed which we cant sleep on as its making a moerse noice. The feedback and communication is really bad!! Today I had to pay extra for n better base, I did it within minutes. Now there is more problems and the want to refund me and I must reorder. Pathetic!!