KE
Karen E

1 reviews | Active since Feb 2022

06 Nov 2023, 09:42

Appalling service - Dial a Bed

Dial a Bed online orders don’t even deserve the one star I was forced to give them to be able to write this review. Their terms state that delivery will be done within 5-10 days. There’s a huge disconnect between orders and deliveries somewhere with absolutely no information being given upon request for an order placed on 23/10/23. Numerous times. I’ve cancelled my order today (06/11/23) that was supposed to have been delivered on 03/11/2023. I would definitely think twice about supporting them in future.

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Replies (2)
Dial-a-bed
Dial-a-bed's reply06 Nov 2023, 12:46
Official
Hi Karen, your query has been escalated to our online manager for urgent attention. Our team will be in contact with you soon to assist. Thanks, NG. 

Best regards,

Dial-a-bed
Dial-a-bed's reply06 Nov 2023, 15:35
Official
Hi Karen, we have followed up with our online team and they have confirmed that your refund request has been processed. Thanks, NG. 

Best regards,