SR
Seshen R

1 reviews | Active since Apr 2017

27 Apr 2017, 11:04

Absolutely livid.

<p>I paid for a bed earlier this week and have not received deliver yet. Today I go onto the dial-a-bed website to buy more products and see that all beds are now 20% less. So I called the branch and said "look, I haven't received the bed as yet, but I see it's 20% off, let me use that in store". I was told that this cannot be done. I got a minor discount on my bed but that did not add up to 20%. Considering I haven't even received the bed yet, it's only right to let me get the difference to use in store. Instead of Me having to cancel my order, just to get my money back and go back into store and purchase the same bed. The service I got from your centurion branch has been brilliant until now. The manager assisted greatly in getting me a good price and really went out of his way. I just want the balance of the 20% discount I would have received had I purchased the bed today. If it can't be done, I will not take delivery on Saturday and the whole order can be cancelled. I'll go buy a bed somewhere else instead. </p>

0
Replies (2)
SR
Seshen R's update27 Apr 2017, 11:34
Reviewer Update

I can be contacted on ********** 075.

Dial-a-bed
Dial-a-bed's reply02 May 2017, 12:55
Official

Hi Seshen

Firstly we would like to apologise for the service that you received, however we did receive confirmation that the branch manager did give a discount of less 20%.

Kind regards

Dial-a-Bed Team