3rd Faulty bed. Bad customer service

To whom this may concern.

Last year October I bough a sealy bed from dial a bed. The mattress was fault and got replaced. The replacement mattress also gave the exact kind of issues. And was also eventually swapped out for a forty wink. Which I paid in for. This one is starting to sag in the middle and if you lift the mattress up there is like a hang at the back of it.

How on earth does a customer receive 3 faulty mattresses from you guys? I am unable to sleep at night because I can feel the springs pushing into my body. As. I say this is THE THIRD faulty mattress I received. How on earth does this even work?

On the delivery of the 3rd replacement, i requested for an afternoon delivery but at 10 AM the delivery company phoned and said they are at my gate and need to deliver. I then informed them i asked for a afternoon delivery and need to check with head office. Guy hung up the phone. I phoned back and his excuse was he didn't have airtime. And then proceeded to keep me on the line for 5mins while he kept the phone next to him or something.

How is this customer service? I am a consultant and need to make arrangements on this. If i do not work for that hour i do not get paid. Yet its simply okay to be *****ed around from Dial-a-Bed

I've been in contact with Solly Ntshudisane who i asked on multiple occasions please get your manager to contact me, which hasn't happened for a week now. I also ask Solly to phone me after 4 where i made arrangements to accept the call and he hasnt phoned and claimed from his side that he did phone, i've sent him screenshot proof that he did not phone and yet he chose to ignore the email and not respond.

He said the mattress will be replaced, I raised my concern that how sure am i the 4th one wont do the same? He never responded to that email. I emailed him this morning (Monday 18th June) and asked for the manager to phone me back because it was been 2 business days with no response.

with all this, i just have bad customer service from dial-a-bed and seems like you don't really care about customer satisfaction as you brag on about.

I want to speak to a manager/Regional manager. I do not want to be in contact with someone that has the title "Customer Service Agent"