HL
Hans L

1 reviews | Active since Mar 2015

11 Mar 2015, 18:19

23 days to delivery... and still counting

I purchased a bed on the 14th of February 2015. Dial a bed then contacted me on the 16th to say that they do not currently have stock of this particular item and that delivery to me will be within 14 days. Not working days, just normal days. <br> <br> 13 Days later, the 2nd of March, I phoned them to confirm that delivery would be made the next day. I was told that they would only receive stock the next day and delivery would therefore be the day after that. Phoned them again the 3rd of March to confirm that the have received stock, was again told that they would receive stock the next day and delivery would be the Friday, 6th of March.<br> <br> Phoned them again the 4th to confirm that they have received stock. Still no stock. Date moved to the 9th for stock, delivery on the 11th. They phoned me today to says that the truck transporting the bed from Johannesburg to Cape Town has broken down and that delivery will now only be on Monday the 16th... more than 1 month after they were paid. When I told the sales person that this is unacceptable I was told that I since I have already waited this long I could just wait a few more days. Service has been terrible from their side.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply12 Mar 2015, 10:26
Official
Hello hjlombard,

We would like to apologise for the inconvenience caused due to this. We have however investigated this matter. Unfortunately due to unforeseen circumstances the delivery of your product from the supplier was delayed due to the broken truck. We have confirmed that you will receive your delivery on Monday 16th. We would once again like to apologise for the inconvenience.

Kind regards
Dial-a-Bed Team