SW
Schaunette W
1 reviews | Active since Nov 2019
25 Nov 2019, 12:14
2 of each
Its been come collect your BAD BED that came with the BAD service ive been given, It took 2 days to be delivered, 2 Months for a callback regarding the bed complaint, telling me you lost the paperwork on your desk and could only call me on the 02/10 and then you send inspectors after 2 weeks after only asking why they bed and matress don't match and why the there is a line in middle of the BED, and still waiting for the call to confirm what is wrong for the past 2 weeks,
I cant wait another 2 weeks PLEASE!!! Please can I have my money back, this bed and service is not worth it!!!! please don't make me wait another 2 months, I'm pregnant, but would rather sleep on the floor then your BED!!!
Helpful (0)
Replies (3)0
Replies (3)
Dial-a-bed's replyOfficial
25 Nov 2019, 18:04Hi Schaunette
We are terribly sorry to read of the bad experience you had in one our stores.
Kindly note one of our managers will contact you to resolve the matter.
Regards
Dial a bed
We are terribly sorry to read of the bad experience you had in one our stores.
Kindly note one of our managers will contact you to resolve the matter.
Regards
Dial a bed
Dial-a-bed's reply25 Nov 2019, 18:04
Official
Hi Schaunette
We are terribly sorry to read of the bad experience you had in one our stores.
Kindly note one of our managers will contact you to resolve the matter.
Regards
Dial a bed
We are terribly sorry to read of the bad experience you had in one our stores.
Kindly note one of our managers will contact you to resolve the matter.
Regards
Dial a bed
SW
Schaunette W's updateReviewer Update
26 Nov 2019, 16:26I'm patiently still waiting for the call to confirm what was the outcome after the inspection was done, still nothing,
you gave reply and said will make contact still nothing.
rather you send someone to change the base and not the mattress which is making a noise for a 3 old month bed!! no communication to say anything or that you coming ... you just coming and going as you please!
PLEASE GIVE BACK MY MONEY!!! I want to but something worth it and not a sinking ship like the service I'm experiencing!!
Kindly give me a contact as you cant do it ... as I want to deliver your bed and get my money!
Thank you
you gave reply and said will make contact still nothing.
rather you send someone to change the base and not the mattress which is making a noise for a 3 old month bed!! no communication to say anything or that you coming ... you just coming and going as you please!
PLEASE GIVE BACK MY MONEY!!! I want to but something worth it and not a sinking ship like the service I'm experiencing!!
Kindly give me a contact as you cant do it ... as I want to deliver your bed and get my money!
Thank you
SW
Schaunette W's update26 Nov 2019, 16:26
Reviewer Update
I'm patiently still waiting for the call to confirm what was the outcome after the inspection was done, still nothing,
you gave reply and said will make contact still nothing.
rather you send someone to change the base and not the mattress which is making a noise for a 3 old month bed!! no communication to say anything or that you coming ... you just coming and going as you please!
PLEASE GIVE BACK MY MONEY!!! I want to but something worth it and not a sinking ship like the service I'm experiencing!!
Kindly give me a contact as you cant do it ... as I want to deliver your bed and get my money!
Thank you
you gave reply and said will make contact still nothing.
rather you send someone to change the base and not the mattress which is making a noise for a 3 old month bed!! no communication to say anything or that you coming ... you just coming and going as you please!
PLEASE GIVE BACK MY MONEY!!! I want to but something worth it and not a sinking ship like the service I'm experiencing!!
Kindly give me a contact as you cant do it ... as I want to deliver your bed and get my money!
Thank you
Dial-a-bed's replyOfficial
11 Dec 2019, 10:04Hi Schaunette,
Thank you for messaging us and attending to our call this morning.
This is to confirm that the refund has been issued to you and now reflects in your account, as per our telecon. Our Sincere apologies for the the delay and any inconvenience it has caused.
Kind Regards,
PM
Dial a Bed
Thank you for messaging us and attending to our call this morning.
This is to confirm that the refund has been issued to you and now reflects in your account, as per our telecon. Our Sincere apologies for the the delay and any inconvenience it has caused.
Kind Regards,
PM
Dial a Bed
Dial-a-bed's reply11 Dec 2019, 10:04
Official
Hi Schaunette,
Thank you for messaging us and attending to our call this morning.
This is to confirm that the refund has been issued to you and now reflects in your account, as per our telecon. Our Sincere apologies for the the delay and any inconvenience it has caused.
Kind Regards,
PM
Dial a Bed
Thank you for messaging us and attending to our call this morning.
This is to confirm that the refund has been issued to you and now reflects in your account, as per our telecon. Our Sincere apologies for the the delay and any inconvenience it has caused.
Kind Regards,
PM
Dial a Bed