15 Working Days past an already est. 21 Working days - no delivery, no comms

We ordered a Queen XL with base and a low-base (extra) as well, all online. The site stated 21 working days for the custom low-base bed. After 26 working days I phoned Dial-a-Bed to ask where my items where. They said everything is in stock, they are just awaiting for the supplier to deliver the low-base bed. After 30 working days I asked for the items to be split due to the extensive waiting period. I have been phoning Dial-a-Bed thrice for the last 3 weeks, each time with the promise of it's coming tomorrow. It's now past 15 working days (above the 21 working days) and still no trace or physical proof that we will ever receive our paid item. Never order a custom item from Dial-a-Bed, always follow up on your own orders or better yet, just buy instore and take the item home the next day.