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Mokgadi M

1 reviews | Active since Oct 2025

21 Oct 2025, 13:59

1/5 stars - Horrible Experience with Dial-a-Bed Woodmead

I'm extremely disappointed with my recent purchase from Dial-a-Bed Woodmead. On September 27, 2025, I bought a mattress that was delivered two days later, and I was forced to use their delivery and paid R500 for it. However, the mattress was a letdown, and I returned to the store the very next day, September 30, 2025. To my surprise, I was forced to pay R500 for delivery again and they wouldn't release the bed without their own transportation, and it has to be their delivery nothing else.

The return process was a nightmare. I was told I had to give the mattress 30 days to adjust, but after two weeks, I went back to the store on October 18, 2025, to exchange it for a better one. However, I was shocked when I was asked to pay another R500 for delivery and R395 for steam cleaning. On top of that, the sales staff tried to sell me a mattress protector for over R700. which I found outrageously overpriced. and me paying for R1000 for delivery all together is *****ing from their customers.

The pillows I bought on the 27th of Sep 2025 were also a disaster - they were too hard, and I only used them for a day, and they gave me neck pain for a week. The sales staff were unfriendly and pushy. When I returned to the shop for a mattress exchange, the salesperson was taking instructions from the manager, making me pay more than I was supposed to. Yes, I agreed to pay for the exchange bed that I was exchanging with, but as for making me pay for more products that I do not want it is up surd otherwise you won't have exchange if you do not dance to their demands.

To add insult to injury, I was told that getting a refund was out of the question. I'm shocked by the treatment, especially compared to my previous experience with Dial-a-Bed in Brits 10 years ago. I bought 3 beds and 2 pedestals from them, and the staff were friendly and helpful. The beds were comfortable, and I kept going back for more and sang their praises.

However, this experience with Dial-a-Bed Woodmead has been a huge letdown. The beds are overpriced, and the treatment is horrible. Paying R1000 for delivery is outrageous. I will never recommend Dial-a-Bed Woodmead to anyone and will never shop there again. In fact, I'd give them -5 stars if possible.

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Replies (2)
Dial-a-bed
Dial-a-bed's reply21 Oct 2025, 14:10
Official
Hi Mokgadi, your query has been escalated to management for their attention and will be in contact with you soon. Thanks, NM. 
Dial-a-bed
Dial-a-bed's reply22 Oct 2025, 12:32
Official
Dear Mokgadi, 

Thank you for your feedback regarding your recent experience at our Woodmead branch. We have reviewed your concerns along with the details of your purchase and exchange.

As per our Delivery Policy, all in-store purchases carry a delivery fee that is calculated based on the distance from the store. A minimum charge of R499 applies within a 50km radius. All exchanges or returns are required to be handled through our authorised delivery teams to maintain product integrity and quality control.

Regarding the Comfort Exchange, the 100-Night Comfort Guarantee requires customers to:

  1. Sleep on the mattress for a minimum of 30 nights to allow for body adjustment
  2. Purchase and use a stain-protected mattress protector
  3. Cover the delivery cost of any exchange

If a mattress protector is not purchased with the mattress from our store, a fee is charged for the steam cleaning of the mattress to restore the product to resale condition.

These requirements are part of the agreement signed at the time of purchase and apply uniformly to all customers to ensure fairness and hygiene.

On the matter of product pricing and recommendations, all accessories, such as mattress protectors and pillows, are optional add-ons, and pricing is standard across all stores.

We appreciate the feedback you’ve provided on your store experience, which has been shared with our regional management team for review with the Woodmead branch.

If you require any further assistance, please reach out to us. 

Thanks, NM.