1 reviews | Active since Sept 2014
100 free exchange dishonesty
I bought a bed from Dial-a-bed when they had a special and that one gets 100 days free exchange. The bed came and I was not happy, the bed is too soft and really ****s my back. At one point I had to go to the hospital to get an injection on my back.
I attempted to return the bed within 100 days but I was charged a ridiculous amount,not understanding why since it was advertised as 100 days free exchange. I went back and forth with them than lockdown came, because of lockdown nothing could be done for me as the store was not operating.
I am really not happy with the mattress at all, my wife is now pregnant and she complains a lot about her back being in pain because of the bed. My name is Onalenna and my contact details are ***
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right. You can find our terms and conditions for the 100 Night Comfort Exchange here: https://www.dialabed.co.za/100-night-comfort-exchange. Comfort Exchanges must be for a product equal to or greater in value to the original purchase - of which the difference is for your account.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right. You can find our terms and conditions for the 100 Night Comfort Exchange here: https://www.dialabed.co.za/100-night-comfort-exchange. Comfort Exchanges must be for a product equal to or greater in value to the original purchase - of which the difference is for your account.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
I’m still waiting for your call as promised
I’m still waiting for your call as promised