Diageo staff rude and ***********

I purchased 5 bottles of Captain Morgan spice fold in December, 2 of the bottle were hard to open and realized the caps were glued. In the 2 bottles were vinegar. I have complained in early January, only 1st Feb the bottles were collected at the ono store. I was told in Jan it will not be replaced by an agent call ***dee and at that point the bottles were not even collected. Now they telling me she made a mistake, never even received an apology. I called in yesterday the 28th February and they told me it could take up to 3 months with an outcome because they're an international brand. ***dee is rude and argumentative and has no listening skills and her supervisor never gets back to me. This is ridiculous. Bad service, rude staff, very disappointed for the way I am treated.