aM
anton M
1 reviews | Active since Mar 2014
16 Dec 2020, 08:47
Zero support from DHL.
Numerous issues with them the past year with samples coming in from Europe but my company insists on using them. Obviously no issues with them in Europe. On 2 Dec sent a birthday to my son in Thailand. It has been sitting with customs in Thailand for two weeks now and no information or support from DHL here or in Thailand. If they have no support network (with authorities) in the countries in which they operate their value as service providers in this case is extremely limited.
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DHL Express's replyOfficial
17 Dec 2020, 07:23Dear Anton,
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Best regards,
DHL Express's reply17 Dec 2020, 07:23
Official
Dear Anton,
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Best regards,