jS
jarrod S
1 reviews | Active since Oct 2015
10 Jun 2024, 10:46
ZERO CUSTOMER SERVICE
I have been waiting for a parcel since 13 Feb coming from the US. After MULTIPLE email follow ups to customer services, I have yet to receive a single bit of feedback. I have also called through MULTIPLE times with not a single phone answered. On the tracking, it states my parcel has been delivered, however I have not received it, so who knows where it is. Terrible service!
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DHL Express's replyOfficial
10 Jun 2024, 10:57Dear Jarrod
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
DHL Express's reply10 Jun 2024, 10:57
Official
Dear Jarrod
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed