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Hans H

1 reviews | Active since Oct 2013

08 Jun 2022, 16:14

Zero customer service

This is a service I used before to send documents to and from the UK and it has always worked fine. I created a shipment on Monday 6 June 2022. I waited all day 7 June for Collection. On the evening of 7 June I sent 2 emails complaining. I then sent a 3rd complaint on 8 June. Later on the 8th June I got a phone call assuring me the problem was being looked at. As at 16h00 8th June no one has called back and no collection has been done. I called customer service to try cancel the Shipment and get my money back and got cut-off. So I cannot even have a discussion with customer service. Customer service has simply vanished.

0
Replies (5)
DHL Express
DHL Express's reply08 Jun 2022, 18:02
Official
Dear Hans Hilzinger  Thank you for bringing this matter to our attention  We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.   We acknowledge the receipt of your request and can confirm that our Customer Care team have already been in contact with you today to assist with this matter .  We assure you of our best Services at all times and have noted agreed time for follow up tomorrow of which additional updates will be provided to you  Should you need to contact us , please feel free to do so on our direct details below and we will gladly assist 

Best Rgds
 DHL Customer Care department   Executive office -  ZA | DHL Express  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa  *** Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.  
HH
Hans H's update13 Jun 2022, 12:04
Reviewer Update
I'm still waiting for a refund. Lets hope you actually deliver on giving back my money unlike your inability to perform your core function.
DHL Express
DHL Express's reply13 Jun 2022, 12:15
Official
Dear Hans,

Thank you for reaching out to us.

Kindly be advised that the transaction has been cancelled on our side and it will take a couple of days for the payment to reflect.

Please feel free to contact me should you require any further assistance.

Kind regards,

DHL Customer Care department   Executive office -  ZA | DHL Express  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa  *** 
HH
Hans H's update28 Jun 2022, 10:40
Reviewer Update
I am still waiting for my refund. What the hell !! First you take my money then you don't deliver and now you refuse to refund me my money for a service you never delivered. Disgusting shame on you
HH
Hans H's update23 Aug 2022, 08:02
Reviewer Update
It is August 2022. Never ever did get a refund. Its disgusting that a company like DHL take peoples money never deliver a service and then refuse to refund the money.

Their outdated systems are seemingly unable to determine whether or not you paid by credit card. Their accounts department have no idea who paid and did not. Their complaints staff are nice enough on the phone but are nothing more than toothless tigers, lipstick on shopfront dummy who are not in any empowered to do anything but make excuses for a outdated monolithic enterprise that simply does not give a damn anyone. WHERE IS MY REFUND ??!! GIVE ME MY MONEY BACK !! bunch of *******