JY
Jason Y

1 reviews | Active since Nov 2015

13 Sept 2017, 14:01

You're *****ing from your customers. And I can prove it...

I ordered products from Amazon quite some time ago. They were stopped by DHL in JHB, whereby I was told that the tarrif codes were incorrect and forced to pay R600 in extra fee's as well as R500 in admin fee's.

During the time this all took, I ordered similar items from Amazon, and they arrived at my office on Monday. No extra fee's. No incorrect tariff codes. No admin fee's. Can this be explained DHL? Why have you ostensibly ****** from me on my first order and then the second is fine?

I am also waiting for the first orders to arrive, it's now been 17 days, stuck in JHB, no one helping, paid the fee's and fines, and still no products.

Could I please have DHL legal call me as soon as possible.

It also has to be mentioned how the rest of the world can get the products to SA within 3 days, and the moment the product hits SA soil there is an issue. Coincidence much? I think not...

To add to the record, all of these people

To: Lindokuhle Shongwe (DHL ZA), external; Avery Visagie (DHL ZA) Cc: Nteboheng Tsotetsi (DHL ZA); Jan Christensen (DHL DK)

have been emailed with my complaint, and only one person has slightly helped, that person being Avery. But as I stated to him, I felt that it was just a call to shut me up.

Seems I was right.

Hellopeter is just the start. I've already penned a letter to Amazon questioning why they use this company and I am in the process of closing our business account with DHL.

0
Replies (3)
DHL Express
DHL Express's reply13 Sept 2017, 17:37
Official

Dear Jason,

Thank you for contacting DHL Express .

On behalf of DHL Express, I would like to sincerely apologize for the undoubted inconvenience this matter has caused you .

I have In boxed you to further assist you with this matter . Please can you provide me with the DHL Tracking numbers that both your shipments were imported on to further investigate the matter for you ?

We have received your compliant and take your concerns very seriously. As a market leader in the Global Express Market, DHL prides itself in ensuring that we adhere and respect Customs Laws and regulations set by government officials in each country .

The matter will be investigated thoroughly and we will ensure feedback is provided to you once finalized.

Awaiting your earliest response.

Please find below my direct contact details should you need to get in contact with me .

Best Regards,

Ms Buhle Sekoboane
Customer Care Executive Office

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600

JY
Jason Y's update14 Sept 2017, 08:27
Reviewer Update
Hello Buhle, Thank you for the copy and paste reply that you've used on so many of the negative DHL reviews before me, much appreciated! Shows such respect and a personal approach to your customer complaints... Whereabouts are your direct contact details exactly? I would love to call you and have a candid conversation about what has happened over the last 20 days. When will I be receiving compensation from DHL for my NON Express delivery which I paid for? I'm sure you're going to contact me for my banking details in this regard?
JY
Jason Y's update14 Sept 2017, 08:37
Reviewer Update
Hi Buhle, just reading your copy and paste response, you didn't actually deal with one single query that I had in my comments, and you have not "direct in boxed" me as you said? Why the lies, why the misdirection? How will I be compensated? When will you pay me back for the costs I accrued? Please reply to my actual queries with a real, direct, and honest answer! What are your direct contact details?