1 reviews | Active since Nov 2015
You're *****ing from your customers. And I can prove it...
I ordered products from Amazon quite some time ago. They were stopped by DHL in JHB, whereby I was told that the tarrif codes were incorrect and forced to pay R600 in extra fee's as well as R500 in admin fee's.
During the time this all took, I ordered similar items from Amazon, and they arrived at my office on Monday. No extra fee's. No incorrect tariff codes. No admin fee's. Can this be explained DHL? Why have you ostensibly ****** from me on my first order and then the second is fine?
I am also waiting for the first orders to arrive, it's now been 17 days, stuck in JHB, no one helping, paid the fee's and fines, and still no products.
Could I please have DHL legal call me as soon as possible.
It also has to be mentioned how the rest of the world can get the products to SA within 3 days, and the moment the product hits SA soil there is an issue. Coincidence much? I think not...
To add to the record, all of these people
To: Lindokuhle Shongwe (DHL ZA), external; Avery Visagie (DHL ZA) Cc: Nteboheng Tsotetsi (DHL ZA); Jan Christensen (DHL DK)
have been emailed with my complaint, and only one person has slightly helped, that person being Avery. But as I stated to him, I felt that it was just a call to shut me up.
Seems I was right.
Hellopeter is just the start. I've already penned a letter to Amazon questioning why they use this company and I am in the process of closing our business account with DHL.
Dear Jason,
Thank you for contacting DHL Express .
On behalf of DHL Express, I would like to sincerely apologize for the undoubted inconvenience this matter has caused you .
I have In boxed you to further assist you with this matter . Please can you provide me with the DHL Tracking numbers that both your shipments were imported on to further investigate the matter for you ?
We have received your compliant and take your concerns very seriously. As a market leader in the Global Express Market, DHL prides itself in ensuring that we adhere and respect Customs Laws and regulations set by government officials in each country .
The matter will be investigated thoroughly and we will ensure feedback is provided to you once finalized.
Awaiting your earliest response.
Please find below my direct contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Jason,
Thank you for contacting DHL Express .
On behalf of DHL Express, I would like to sincerely apologize for the undoubted inconvenience this matter has caused you .
I have In boxed you to further assist you with this matter . Please can you provide me with the DHL Tracking numbers that both your shipments were imported on to further investigate the matter for you ?
We have received your compliant and take your concerns very seriously. As a market leader in the Global Express Market, DHL prides itself in ensuring that we adhere and respect Customs Laws and regulations set by government officials in each country .
The matter will be investigated thoroughly and we will ensure feedback is provided to you once finalized.
Awaiting your earliest response.
Please find below my direct contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
