c-lc
cerry - lee chelin

1 reviews | Active since Sept 2012

14 Jul 2020, 22:01

Your service sucks but I guess you don’t know anyway

Very disappointing service from you . I stupidly order mugs thinking that it was made in South Africa because , I saw (ZAR). They said my mugs would come delivered by DHL. I managed to take the parcel in the United States but as soon as it landed her in South Africa , they just disappeared, they landed here on the 16th of March . I sent e mails and was given the South African postal service! No one can give me the South African tracking number , so I can go into the post office, because, every time a try calling it just rings ( no surprise there thou) . You have ****** me from the enjoyment of giving a gift to two special people. Had a known that DHL would of just handed it over to the South African post office as soon as it has arrived, I would of cancelled my ordered. I have also complained to Gossby the American client that uses you , to they know how useless you are!

0
Replies (1)
DHL Express
DHL Express's reply16 Jul 2020, 10:07
Official
Dear Cerry-Lee,
 
Thank you for contacting us at DHL Express.
 
Looking at the tracking number mentioned, I can confirm that your  shipment is moving as part of the services offered from USA called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move via Express Service but Via Global mail.
 
These shipments are handed over to the Local Postal services in each country to handle the delivery. You need to contact the Post Office on either *** or by phone on ***. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
 
I hope the above information has been of help to you.
 
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express