JK
Jaqueline K
1 reviews | Active since Mar 2013
13 May 2021, 17:19
You'd have to go far to find more pathetic
What does one have to do to get a helpful response from DHL Express? When even emails supposedly 'straight to the top' (***) go unanswered there is really no hope of having a positive outcome.
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Replies (1)
DHL Express's replyOfficial
13 May 2021, 21:02Dear Jaqueline
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply13 May 2021, 21:02
Official
Dear Jaqueline
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole