JM
Joyce M
1 reviews | Active since Oct 2010
19 Feb 2020, 14:16
You wait forever for insurance claim payment
DHL insurance is not paying me my claim for customs and they promised me since the 21st of January 2020. when I ask its because there is a new person at payments. the official Buhle promised to go and verify payment but up to now I am still waiting.
joyce Mononyane
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
20 Feb 2020, 13:49Dear Joyce,
Thank you for contacting DHL Express.
I would like to express my concern with the level of service you have experienced. This is not the level of service DHL Express aspires to give our clients. I assure you that we will be addressing the below issues with the relevant department to ensure a swift resolution is met.
As discussed , payment will be released for today
It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance
Please find my direct details below should you need to contact me .
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply20 Feb 2020, 13:49
Official
Dear Joyce,
Thank you for contacting DHL Express.
I would like to express my concern with the level of service you have experienced. This is not the level of service DHL Express aspires to give our clients. I assure you that we will be addressing the below issues with the relevant department to ensure a swift resolution is met.
As discussed , payment will be released for today
It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance
Please find my direct details below should you need to contact me .
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
JM
Joyce M's updateReviewer Update
20 Feb 2020, 23:31Thank you Buhle for responding its unfortunate that I had to go through such drastic measures to be paid. It's also unfortunate that some employees behave as if they have been dragged to go to work. Why cant they be like Jabulile Mkhwa**** who cares for customers. Thank you I have received the money and thanks to Hello Peter for the service.
Yours truly
Joyce Mononyane
Yours truly
Joyce Mononyane
JM
Joyce M's update20 Feb 2020, 23:31
Reviewer Update
Thank you Buhle for responding its unfortunate that I had to go through such drastic measures to be paid. It's also unfortunate that some employees behave as if they have been dragged to go to work. Why cant they be like Jabulile Mkhwa**** who cares for customers. Thank you I have received the money and thanks to Hello Peter for the service.
Yours truly
Joyce Mononyane
Yours truly
Joyce Mononyane