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Branko B

1 reviews | Active since Dec 2017

21 Feb 2023, 09:52

You should avoid using all DHL divisions

I must say I m surprised how *********** your business actually is. DHL Parcel and DHL Express are actually under DHL South Africa according to your web page. You have different call centers for DHL Express and DHL Parcel on your web page. It is quite clear that you are actually the same business. You keep on refusing to take responsibility for late deliveries and lost parcels blaming South African Post Office for it. That is just not good enough. Your call center employees are *********** and reluctant to help in any way with any shipment except with dhl express, You represent all DHL businesses in this country. Not just the ones you choose, you represent all of them. And that is very clear on your web page. I just won't ever use you again in any option in the future, and I will highly recommend to everyone to use UPS rather then you. You just provide across the board high priced terrible service that no one with sound mind should ever use. Now I bet you will just reply: Thank you for contacting DHL Express or it will be signed with ( DHL Customer Care Department - ZA | DHL Express ) coz you keep on refusing to take responsibilities for all of your divisions and their mistakes. Info from your web page: • Our Divisions • Post and Paket Deutschland • DHL Express • DHL Global Forwarding • DHL Freight • DHL Supply Chain • DHL eCommerce Solutions

Please do not use this company for any kind of business,

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Replies (3)
DHL Express
DHL Express's reply21 Feb 2023, 13:12
Official
Dear Branko,

Thank you for taking the time to post to DHL Express and I would like to apologize for the inconvenience.
 Please be advised that all the mentioned divisions are under the DHL Deutsche Post Banner, operating in their own area of expectise. We have different tracking numbers hence each division can only track their own. We have no tracking information for shipment that are not sent via DHL Express.  The shipments that are moved via the Post option are handed over to postal services in each country with no tracking available on the DHL Express network hence we are unable to offer further assist on those. This is why we would refer you to the correct team to assist you, DHL Global Mail *** or the Post Office *** for more information. 
Kind Regards,
Customer Care DepartmentDHL Executive office -  ZA | DHL Express  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa  ***


 
 
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Branko B's update21 Feb 2023, 13:40
Reviewer Update
Expected answer. Just a proof how your customer service is pathetic. Do not use or send anything with this company or any of their divisions. Rather use Fedex or UPS. Maybe they take a day or two longer but at least they deliver and their tracking system is 100% operational and accurate ALL THE TIME.
DHL Express
DHL Express's reply21 Feb 2023, 14:02
Official
Dear Branko

Thank you for bringing this matter to our attention

We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.

We acknowledge the receipt of your complaint and are attending to this with the relevant department.

DHL Executive office - ZA | DHL Express

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa