SR
Siphiwe R
1 reviews | Active since Nov 2019
26 Feb 2026, 08:32
Yeah no ...
I ordered an item abroad to be delivered in 15 business days. The assigned courier is DHL. Terrible updates and lack of communication. My parcel has been in the distribution centre. No answer from call centre.
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Replies (1)
DHL Express's replyOfficial
26 Feb 2026, 09:47 Good day Siphiwe
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11 :45 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11 :45 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply26 Feb 2026, 09:47
Official
Good day Siphiwe
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11 :45 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11 :45 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***